Frequently Asked Questions

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AkitaBox allows building owner and operator customers to have unlimited users in the software, meaning you can add anyone and everyone who needs access.

For AEC, access to AkitaBox is sold per seat.

Yes!

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AkitaBox is a facilities lifecycle management platform—not just a traditional CMMS or property management tool. We focus on lifecycle replacement planning, capital forecasting, expense reporting, scenario modeling, and connecting work order spend to replacement cost. Everything is built around a living asset inventory with location-based floor plan views, so you can make smarter decisions from the boiler room to the boardroom.

AkitaBox can integrate with your existing CMMS—you don’t have to replace it. Many customers use AkitaBox to capture and manage asset data while continuing to run work orders in their current system. If you’d prefer a unified solution, AkitaBox also offers its own CMMS and work order functionality. Either way, we’re designed to fit into your workflow, not the other way around.

Yes! AkitaBox is built on AWS infrastructure and is open by design. As long as your current systems enable integration, we should be able to integrate seamlessly.

Yes, the AkitaBox Capture App can work offline during data collection and will sync as soon as Wi-Fi or cellular connectivity is available.

• Floor plans can be uploaded to AkitaBox as PDF, JPG, or PNG. 
• If you don’t have floor plans, the AkitaBox system can still be used in “list view.”

Yes. Assets can be tagged with AkitaBox QR codes.

Yes. You can upload previous asset or work order data via CSV into AkitaBox.

No limits. You are free to add the images and documentation to AkitaBox that work best for your needs. 

Yes. Permission levels can be set to allow vendors to access the system, with customizable capability permissions.

Yes. AkitaBox utilizes SSO for both security and efficiency.

AkitaBox is SOC 2 compliant. Whether SSO or a security review is required depends on your organization’s IT policies. Our team can work with your IT department to ensure a smooth setup.

There is no cost for ongoing AkitaBox training and support. Every AkitaBox company customer is assigned a customer success manager with regular check-ins and updates. 

Learn more about AkitaBox onboarding and support here. 

Major software features are released multiple times a year, while minor updates may be released weekly. Clients receive notifications of major releases via email or during recurring check-ins with their Customer Success Manager. Enhancement requests and product roadmap updates can also be reviewed during these ongoing check-ins.

Yes!

All updates are included in your AkitaBox software subscription, including new features, upgrades and performance improvements.

Definitely!

You can upgrade your software subscription at any time to include FCA Software, Inspections, and/or Capital Management.

Your data will always be yours. Should you choose to go a different direction and we would hope you don’t, you can export any and all data from AkitaBox.