The service or maintenance request portal utilizes a built-in form that captures the occupant’s request, description, contact information and a photo of the issue if applicable. Unlimited users with every AkitaBox plan allows any occupant at your facility to submit a request from their desktop or a mobile device.
Facility leads are able to approve or deny service requests and create actionable work orders off of a request. Facility managers or technicians can also create self-identified work orders from their dashboard. Work orders can be assigned a priority level, a due date and associated to a specific asset or trade.
Technicians can view their assigned work orders across all buildings or on a building-by-building basis in the Dashboard. Convenient tabs allow team members to quickly toggle between their reactive and preventive work orders, identifying and prioritizing overdue or upcoming tasks.
If there is a delay in the work order completion due to an issue such as backordered parts or labor backlogs, technicians can send messages to the requester updating the status of the work order. Requester can track the progress of the request, as well as provide updated information to the technician assigned to the task.
Upon completion of a work order, team members can document materials used, hours worked, cost of materials and any other notes before closing it out. Files such as invoices, receipts and photos can also be attached to the work order upon completion.
Facility teams constantly need to access documentation in the field and provide updates on the work order status. With a mobile work order management software solution, technicians get instant access to equipment maintenance records, outstanding work orders and scheduled preventive maintenance tasks.