Last Updated: July 15, 2024
AkitaBox, Inc. (“AkitaBox,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy (“Policy”) describes how we collect, use, retain, and disclose your Personal Information when operating our business, including when you access and use the AkitaBox website, akitabox.com (the “Site”), and when you use or obtain any of our products or services, including our mobile and desktop applications (collectively, the “Services”).
We may modify this Policy at any time. We will notify you of material changes by conspicuously posting changes along with an alert on the Site, sending you an email, or otherwise notifying you by similar and appropriate methods. All changes will be effective immediately upon posting to the Site.
IF YOU ARE A RESIDENT OF CANADA OR MEXICO, PLEASE SEE YOUR CANADIAN OR MEXICAN PRIVACY RIGHTS SECTIONS AT THE BOTTOM OF THIS POLICY FOR ADDITIONAL TERMS THAT MAY APPLY TO YOU.
What is Personal Information?
“Personal Information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. Personal Information does not include information that is “publicly available” as defined under applicable data privacy laws, or deidentified or aggregated consumer information.
The Categories of Personal Information We Collect
The Personal Information we collect from you varies, depending on the way you interact with our Site and our Services. We collect the following categories of Personal Information from or about you in the ways described below.
A. Identifiers
Examples: Full name, phone number, mailing address, email address, and IP address.
Sources: Directly from you, cookies and tracking technologies, service providers, social media companies, advertising and analytics partners, business partners, publicly available sources.
B. Financial Information
Examples: Payment information, including credit/debit card number, billing address, and shipping address.
Sources: Directly from you and service providers.
C. Geolocation Data
Examples: The location of the device you use to access our Site or Services, based on your IP address. When we derive this data, we may collect the city, state, and zip code of your location.
Sources: Directly from you, advertising and analytics partners, and cookies and tracking technologies.
D. Internet Activity
Examples: Details about the hardware and software you use to interact with our Site or Services, areas of our Site or Services you visit, your browsing history, and information on your interactions with our Services.
Sources: Directly from you, cookies and tracking technologies, service providers, social media companies, advertising and analytics partners, business partners, and advertising networks.
E. Employment Information
Examples: Current job.
Sources: Directly from you and publicly available sources.
F. Inferences Drawn
Examples: These inferences may relate to your perceived interests, preferences, characteristics, or behavior.
Sources: Directly from you, cookies and tracking technologies, service providers, social media companies, advertising and analytics partners, business partners, and advertising networks.
The Purposes for Which We Use Your Personal Information
We use your Personal Information to operate and improve our Site and Services and to protect your rights and our rights. This may include the following business purposes:
To Communicate With You
We use your Personal Information to respond to service requests and provide our customer service. We also respond to any other questions, comments, and requests for feedback, or we may contact you about administrative matters, such as changes to this Policy, the Terms of Service, or other policies. If you interact with us using an online chat or live video chat feature (such as Zoom or Microsoft Teams), we may retain your chat transcripts to direct you to the appropriate internal team and to help us deliver our Services to you or your organization.
To Operate our Business
We may use your Personal Information in connection with the operation of our business, including to detect and troubleshoot problems, resolve disputes, and enforce applicable agreements and policies. We use your Personal Information to administer surveys and to request and process your feedback in order to improve our Site, Services, and your user experience with us.
We may use your Personal Information to evaluate and protect our Site, Services and business from errors, misuse, fraud, and any illegal activities or activities that violate our Terms of Service and policies.
Account Maintenance
We use your Personal Information to create and maintain your online accounts, process the information you provide to us, and maintain the security of your accounts.
To Facilitate Your Purchases
We use your Personal Information to process your orders, including credit card transactions, facilitate product delivery, and maintain records of your purchases and transactions with us.
To Perform Analytics
We also may use your Personal Information to perform analytics and analyze trends and statistics on our users’ interaction with our Site and our Services, including through the use of session replay technology, pixels, and other tracking technologies.
Marketing and Targeted Advertising
We may send you information about our products, services, and new offerings that we believe may interest you. We use this information to tailor our communications to you and the content and advertising we display to you, and to enhance our marketing capabilities
Job Applications
We will use your Personal Information when you complete a job application to process, analyze, and track such applications.
For Legal and Regulatory Purposes
We may use your Personal Information to comply with applicable laws, rules and regulations related to our business, the Site, and the Services. We may use Personal Information to protect your account and to protect our Services from misuse, fraud, illegal activities, or activities that violate our Terms of Service or policies. This may include bringing legal action against anyone who may be causing harm to us, our employees, the Site, the Services, customers or other users, and to respond to subpoenas, warrants, court orders, and other legal processes.
For Business Transactions
We may use your Personal Information when we evaluate or conduct a merger, divestiture, asset sale, financing, restructuring, reorganization, dissolution or other sale or transfer of some or all of our assets.
As Otherwise Stated or Agreed to at the Point of Collection
We may use Personal Information for the purposes stated or agreed to at the point of collection. We may also use Personal Information as requested or consented to by you.
The Third Parties to Whom We Disclose Your Personal Information
We may disclose or share your Personal Information to the following categories of third parties:
Service Providers
We share your Personal Information with service providers to perform business functions and to help provide our Site and Services, including hosting and storage providers, our online chat provider, and payment processors. We engage with service providers to assist with our online chat or live video chat features (such as Zoom or Microsoft Teams). We may store transcripts of these chats using our service providers.
Advertising and Analytics Partners
We may share your Personal Information with third-party online advertising and analytics providers, including by permitting these partners to collect Personal Information from you directly from our Site to provide analytics, session replay, and targeted advertising services.
Professional Advisors
We may share your Personal Information with our professional advisors, such as our attorneys, accountants, financial advisors, and business advisors, in their capacity as advisors to us.
Law Enforcement and Government Entities (or Others for Administrative or Legal Proceedings)
We may share Personal Information about you if we reasonably believe that disclosing the Personal Information is needed to comply with any valid legal process, governmental request, or applicable law, rule, or regulation; investigate, remedy, or enforce potential violations of our Terms of Service; or protect the rights, property, and safety of us, our users, our customers, our employees or others.
Third Parties Involved in Business Transactions With Us
We may share your Personal Information if we are involved in evaluating or conducting a merger, divestiture, asset sale, financing, restructuring, reorganization, dissolution or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding. In certain cases, your Personal Information will be transferred to such a third party as part of the transaction.
Others With Your Consent
We may disclose or share your Personal Information with third parties when explicitly requested by or consented to by you
Tracking Technologies; Targeted Advertising and Analytics
How We Use Tracking Technologies
We use cookies, session replay software, web beacons, pixels and other tracking technologies (collectively “Tracking Technologies”) when you use the Site or Services. Cookies are small text files that are sent to your browser from a website’s computers and stored on your computer or device. When you visit the website again, the cookie allows that website to recognize your browser. Cookies may store unique identifiers, user preferences, and other information. We and our analytics and advertising partners use Tracking Technologies to collect information about your activity, browser, and device when you visit our Site or use our Services.
Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to disable cookies on your browser, but doing so may prevent you from using the full features of the Site or Services. You cannot disable all cookies, such as cookies that are essential to the functioning of the Site or Services. For more information on your cookie choices, please see the “Your Privacy Choices” section below.
Targeted Advertising and Analytics
Our advertising partners may use Personal Information collected from our Site and Services and other sources to deliver advertisements on our behalf, targeted to your interests and preferences, whether on our Site or on other websites or applications you may visit.
Google Analytics and Its Advertising Features. Google Analytics is a third-party service that transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We have enabled and implemented Google Analytics and the following advertising features: DoubleClick and Dynamic Remarketing. To opt-out of the use of this data by Google Analytics, you can follow the instructions to download and install the Google Analytics Opt-out Browser Add-on for each web browser you use. Using the Google Analytics Opt-Out Browser Add-On will not prevent us from using other analytics tools and will not prevent data from being sent to us or to Google. Opting out will not affect your use of the Site or Services. For more information on how Google uses Personal Information, visit Google’s Privacy Policy and Google’s page on How Google uses data when you use our partners’ sites or apps.
Meta Custom Audiences (and Meta Pixel). We use the remarketing services of Meta, Inc (“Meta” or “Facebook”) with our Site and Services. We use Meta Custom Audiences, which includes the Meta Pixel, to deliver targeted advertisements to visitors of the Site across those Meta owned social media platforms based on email addresses that we have collected. You may learn more about Meta Custom Audiences by visiting here. To learn more about Meta’s privacy policy including their services and your rights, please click here.
Session Replay: Hotjar, DataDog. We have implemented and use session replay software services offered by Hotjar and DataDog. The session replay software allows us and these third parties to collect information about how you navigate and use our Site or Services in real-time, including the date and time you visited our Site or Services, mouse clicks, mouse movements, keystrokes and text input, scrolling, webpage or content loading times, and site errors. Other Personal Information this technology collects includes IP addresses, browser information, device IDs, operating system, and cookie and customer IDs.
NextRoll. We use NextRoll’s AdRoll services, including the AdRoll Pixel and Roundtrip to provide you with targeted advertising and to measure and enhance our advertising practices. When you visit our Services, NextRoll may collect your email address (if you provide it to us), your device information, IP address, non-precise location data, browser data, and advertising history. You can find out more about NextRoll’s privacy practices by visiting their Privacy Policy.
HubSpot Analytics. We use HubSpot Analytics, a web analytics service provided by HubSpot, Inc. that uses cookies and beacons to track how long users are on the Site or Services, what marketing pages they visit, what marketing offers they respond to. For a description of all HubSpot cookies and information about HubSpot’s privacy practices, please refer to their privacy policy and their cookie policy.
LinkedIn Analytics. We use LinkedIn Analytics to enable us to measure the effectiveness of advertising campaigns served on LinkedIn. The information collected by the LinkedIn Analytics cookie will be transmitted directly to and stored by LinkedIn. For more information about LinkedIn’s privacy practices, please refer to https://www.linkedin.com/legal/privacy-policy. To opt-out, you can update your advertising preferences through your LinkedIn account. If you do not have a LinkedIn account, LinkedIn allows you to opt-out of applicable targeted advertising by visiting https://www.linkedin.com/psettings/guest-controls.
Your Privacy Choices
Updating Your Personal Information
You can access and update your personal information by completing our Contact Us webform, by contacting us through the methods in the “Contact Us” section, or if you have an account with us, through your account settings page.
Disabling Cookies and Ad Tracking on Your Device
You can understand which third parties have currently enabled cookies for your browser or mobile device and how to opt-out of some of those cookies by accessing the Network Advertising Initiative’s website at http://www.networkadvertising.org/choices or the Digital Advertising Alliance’s website at https://youradchoices.com/control or https://youradchoices.ca/choices/ in Canada. For more information on mobile-specific opt-out choices, please visit http://www.networkadvertising.org/mobile-choices from your mobile device. Changing your settings with individual browsers or ad networks will not necessarily carry over to other browsers or ad networks. As a result, depending on the opt-outs you request, you may still see our ads.
Opt-Out of Marketing Emails
If you sign up to receive electronic communications, you consent to our sending such electronic communications to you using the email address you provide. If you no longer want to receive electronic marketing communications from us, please use the “unsubscribe” button found on the emails you received.
Social Media
AkitaBox participates in social media platforms such as LinkedIn, Facebook, X, Instagram and YouTube that enable online sharing and collaboration among users. Anything you post on our social media pages is public information and will not be treated confidentially. We may post (or re-post) anything you post on our social media pages on the Site, Services, and our social media pages. Your use of social media is governed by the privacy policies and terms of use of the third parties that own and operate those websites and not by this Policy. We encourage you to review those policies and terms.
YouTube. We may use the YouTube application programming interface (API) Services to allow you to access YouTube content from our Site and Services. Your use of YouTube is governed by YouTube’s terms of service and privacy policy and not by our Terms of Service or this Policy. We encourage you to read the YouTube terms of service and privacy policy which are available on its website at https://www.youtube.com/t/terms.
How We Protect Your Information
Protecting your Personal Information is important to us. We use commercially reasonable administrative, technical, and physical safeguards to maintain the security and privacy of your Personal Information.
Links To Other Websites And Services
The Site and Services may contain links to third-party websites and services or resources. Such websites may collect your Personal Information, use their own Tracking Technologies, and have privacy practices that differ from our own. We are not responsible for the privacy practices of the companies to whom such websites pertain, and this Policy does not apply to any third-party websites or to any Personal Information that you may provide to third parties. We encourage you to review the privacy policies and terms of use of any third-party websites you visit.
Children’s Data
Our Site and Services are only intended for individuals over the age of 18. We do not under any circumstances knowingly collect, sell, or share information from children under the age of 16. Children under the age of 16 are prohibited from submitting any Personal Information to us. If you are a parent or guardian of someone under the age of 16 and discover that your child has submitted Personal Information to us, please contact us using a method below and we will make reasonable efforts to delete such Personal Information.
Contact Us
If you have any questions about this Policy or how we collect, use, retain, or disclose your Personal Information, please contact us by:
The Contact Us form on the Site.
Email: [email protected]
Phone: 1-628-400-1778
Mail:
AkitaBox, Inc.
Attn: Chief Operating Officer
316 Washington Avenue, Suite 650
Madison, WI 53703
Your Canadian Privacy Rights
TERMS APPLICABLE TO CANADA RESIDENTS ONLY
Consent
We will request your consent to collect and use your Personal Information, except where we are permitted or required to use or disclose your Personal Information under applicable laws or regulations. We may obtain your express consent, or we may obtain your permission based on implied consent. Implied consent is consent that can be reasonably inferred. For example, we infer your consent for us to collect your Personal Information when you communicate with us so that we may communicate with you. You may change or withdraw your consent, subject to certain legal, regulatory, and contractual exceptions, by contacting us as described in this Policy.
Your Canadian Privacy Rights
Under certain data protection laws, you may have certain rights relating to your Personal Information. Accordingly, if required by applicable law and subject to any lawful exceptions, we will comply with any such requests by you to exercise those rights. We may require you to prove your identity before we modify, provide, delete, or transfer your Personal Information, which may require you to provide us with certain Personal Information.
Right of Access. You have the right to confirm that we hold Personal Information about you, receive an explanation about how we use your Personal Information, and obtain access to your Personal Information.
Right to Rectification. You have the right to examine and challenge the accuracy of your Personal Information.
Right to Withdraw Your Consent. You have the right to withdraw your consent to processing your Personal Information at any time, subject to legal or contractual restrictions and reasonable notice. If your withdrawal of consent implicates the quality of our services to you, we will notify you.
Right to Complain to a Data Protection Authority. You have the right to lodge a complaint regarding the processing of your Personal Information with the applicable data protection authority. Please contact your local data protection authority for more details.
Additional Terms Applicable to Quebec Residents Only
If you are resident of Quebec, Quebec law provides you with additional rights regarding the use of your Personal Information, subject to identity verification requirements and certain exceptions.
Right to Deletion. You have a right to request that we delete Personal Information we collected from you. We will comply with such requests, and direct our service providers to do the same, subject to certain exceptions permitted by applicable law.
Right to Restrict. You have a right to direct us to cease disseminating your Personal Information or to de-index any hyperlink attached to your name that provides access to the information by a technological means, if the dissemination of the information contravenes the law or a court order.
Right to Data Portability. You may request copies of the Personal Information you have provided to us. Where possible, we will deliver the copy of your Personal Information to you using a structured, commonly used, and machine-readable format. Alternatively, you may request that we send your Personal Information to another business.
How To Exercise Your Canadian Privacy Rights
To exercise your rights described in this Policy, you may submit your request to us by contacting us at any of the following:
Webform: Privacy Request Form – Canadian Residents
Email: [email protected]
Phone: 1-628-400-1778
Mail:
AkitaBox, Inc.
Attn: Chief Operating Officer
316 Washington Avenue, Suite 650
Madison, WI 53703
In order to verify your request, you must provide sufficient information to allow us to reasonably verify you are the person about whom we collected Personal Information, and you must describe your request with sufficient detail to allow us to properly understand, evaluate, and respond to your request. When we receive your request to exercise your rights under applicable law: (a) we will acknowledge receipt of your request; (b) we will try to match the information you provide in making the request with information we already maintain about you; (c) if required to verify your identity, we may ask you to provide additional information, including Personal Information; (d) we will consider various factors when determining how to verify your identity, such as the sensitivity and value of the data, the risk of harm, the likelihood of fraud, etc.
We will only use Personal Information we collect during the verification process for the purpose of verifying your identity and fulfilling your request. If you maintain an account with us, we may use that account to respond to your request and/or verify your identity. If we are unable to verify your identity as required by applicable laws and regulations, we will decline to comply with your request and let you know why.
We will respond to your requests within the time period prescribed by applicable law. If we require additional time, we will inform you of the reason and extension period.
Data Transfers Outside of Canada or Outside of Quebec
We are an international software and services company based in Madison, Wisconsin, USA. In connection with the operation of our Site and our Services, we may share and/or transfer your Personal Information, including with service providers, outside of Canada and/or Quebec, including to the United States.
When we transfer your Personal Information outside of Canada or Quebec, your Personal Information may be available to government officials in locations where the Personal Information is transferred. These countries have privacy laws that differ from Canadian privacy laws.
Translations
This Policy may be provided in several languages for the convenience of our customers and users of our Services. In the event of conflict or inconsistency, the English language version of this Policy controls, unless otherwise required by applicable law. En cas de conflit ou d’incohérence, la version anglaise de cette politique de confidentialité contrôle, sauf si la loi applicable l’exige.
Your Mexico Privacy Rights
TERMS APPLICABLE TO MEXICAN RESIDENTS ONLY
In compliance with the Federal Law on Protection of Personal Data Held by Individuals (“LFPD”), we provide the following additional information regarding our privacy practices and your privacy rights.
You have the additional rights to: (i) cancel your Personal Information when you deem it is not required for the purposes established in this Policy or that it is being used for unauthorized purposes, (ii) oppose the processing of your Personal Information for certain specific purposes, and (iii) file a complaint with the Federal Public Information Access Institute at www.ifai.org.mx.
You may exercise rights (i) and (ii) through a written petition to us at the address below, accompanied by your email address and telephone number, and if applicable, specific details of the reasons for which a rectification, opposition or revocation of consent is requested. We will respond to your petition within a reasonable amount of time and inform you of its outcome through the phone number and/or email address provided by you.
Email: [email protected]
Mail:
AkitaBox, Inc
Attn: Chief Operating Officer
316 Washington Avenue, Suite 650
Madison, WI 53703
